Dear Walgreens,
I
wanted to tell you about the outstanding service I recieved with my
last contact with one of your pharmacies. Six days ago, I had a
prescription for a new antidepressant called in to the location where I generally get all of my presciptions filled. I got an email saying that the pharmacy had
gotten my medication, but my insurance company wasn’t going to cover it.
I could pick it up, but would be responsible for the retail price. I
called to follow up and find out if there was something I needed to do.
It was late in the day on Friday, and as it would happen, my insurance
company required a letter from my doctor as to why I was changing
medications. When I asked what I could do, I was told that I’d have to
wait for the doctor and insurance companies to complete their parts. In
effect, my hands were tied.
